# Starting up

<table data-view="cards" data-full-width="false"><thead><tr><th data-type="content-ref"></th><th></th><th></th></tr></thead><tbody><tr><td><a href="#signing-up">#signing-up</a></td><td></td><td>Begin your journey by easily creating your account with our intuitive sign-up process</td></tr><tr><td><a href="#login-process">#login-process</a></td><td></td><td>Access your account securely and effortlessly by following simple login procedures</td></tr><tr><td><a href="my-settings">my-settings</a></td><td></td><td>Customize and personalize your experience with easy-to-access settings tailored to your preferences</td></tr></tbody></table>

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## Signing-up

When initiating your journey with Digital Studio, you'll receive an email from our dedicated customer support team. This email will guide you through the process of setting up your password.

<figure><img src="https://content.gitbook.com/content/6iQTvxgRZRwPS1NgIGEb/blobs/FqlQv0IeyMHVaEy7Xewh/BD_signup.gif" alt=""><figcaption><p>Sign-up via support e-mail</p></figcaption></figure>

<details>

<summary><strong>Step-by-Step Guide:</strong></summary>

1. **Requesting Your Workspace:**  Contact <support@borndigital.ai> or get in touch with your dedicated sales manager to request your new workspace.
2. **Receiving the Confirmation Email:**  Look out for an email from <support@borndigital.ai> in your registered email inbox.
3. **Setting Up Your Password:**  Click on the provided link within the body of the email to set up your password for accessing the application. Don't worry; you can modify it at any time.
4. **Choosing a Secure Password:**  Create a password for your account. We strongly recommend using a password management application to ensure its security.
5. **Successful Password Setup:**  Once you've successfully set your password, proceed to the login page to access your account.

</details>

{% hint style="warning" %}
*Administrators have the authority to create users. However, regular users cannot create administrators. For more information, refer to the organization page.*
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***

## Login process

After successfully and carefully choosing your new password, it´s time to login into Digital studio for a first time. It´s simple, just type your e-mail and password.

Follow these steps in the short GIF below:

<figure><img src="https://content.gitbook.com/content/6iQTvxgRZRwPS1NgIGEb/blobs/tRRhHRW5zuhQUmIlM5fq/BD_login_v3.gif" alt=""><figcaption><p>Login to Digital Studio</p></figcaption></figure>

<details>

<summary>Login step by step:</summary>

1. L**ogin Procedure:**
   * Use the simple login screen to access Digital Studio.
   * Enter your email and the newly created password.
2. **Accessing Digital Agent:**
   * After entering your credentials, you'll be directed to Digital Agent, your project workspace.

</details>

### Forgot Password

Should you forget your password, we've streamlined the recovery process to ensure ease of access.

*Note: The legacy name of the Digital Studio app was Voicebot Builder.*

<figure><img src="https://content.gitbook.com/content/6iQTvxgRZRwPS1NgIGEb/blobs/fZpljpsaDiUXS0jch0Hr/BD_forgot_password_v2.gif" alt=""><figcaption><p>Forgot password - short summary</p></figcaption></figure>

<details>

<summary>Forgot password - fixing step by step</summary>

1. Click "Forgot Password" on the login screen.
2. Enter your connected email.
3. Click the "Request Recovery Password" button to initiate the recovery process.
4. Check your email inbox for a message from <support@borndigital.ai> and click the sent link.
5. Create a new password for your account.
6. Return to the login screen and input your new credentials.

</details>

### **Helpful Tips**

* **Email Location:** Recovery links might be found in your automatic or spam folder.
* **Troubleshooting:** For any issues, contact us at <support@borndigital.ai>.
* **Password Safety:** Remember to save or securely store your new password.
* **Password Management:** Use a password management application or plugin (e.g., Sticky Password) to safeguard your private passwords

{% hint style="success" %}
**Password Strength:** Create a strong password by mixing alphanumeric characters, including uppercase, lowercase, and special symbols, to enhance security.
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{% hint style="danger" %}
**Warning:** Avoid using simple numerical passwords or incorporating personal information like your name, email, address, or dates to ensure maximum security.
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