Born Digital - Documentation
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    • Workspace
      • List of Projects
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    • Conversation Flow
      • User Interface Basics
      • Nodes Explained
        • MESSAGE node
        • ANSWER node
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        • REDIRECT node
        • START / END nodes
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    • Building new projects
      • Knowledge base project
        • Step 1. - Initializing Your Project
        • Step 2. - Integrating AI Node
        • Step 3. - Finalizing with Testing and Training
        • (Optional) - Integrating a Knowledge Base Index
      • Advanced project
        • Step 1. - Establishing Functions
        • Step 2. - Crafting Greetings
        • Step 3. - Adding the AI node
        • Step 4. - Managing Flow Scenarios
        • Step 5. - Finalizing the Project
        • Step 6. - Training and Execution
    • Advanced functions
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  • For advanced users
    • Conversation design tips
      • Customizing speech synthesis
      • Customizing text output
      • Customizing smart functions output
      • Randomizing message content
      • Alternative messages based on variable values
      • Setting time-based greetings
      • Personalised URL links
      • Custom business statuses with variables
      • String slicing
      • Implementing chat buttons
    • Intent recognition tips
      • Fine-Tuning Intent Recognition using Generative AI
      • Multi-step intent recognition
      • Recognition based on named entity extraction
    • Prompting cookbook
      • Basics
      • Prompting techniques
  • Product changelog
    • Product changelog
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  1. Digital Agent
  2. Building new projects
  3. Advanced project

Step 5. - Finalizing the Project

Our last step involves defining the concluding logic for the successful Virtual Assistant we've built.

PreviousStep 4. - Managing Flow ScenariosNextStep 6. - Training and Execution

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Let's establish a simple TRUE/FALSE logic based on the customer's response to showcase a basic logic example in your application:

  • "YES" intent loops back to the generative AI node.

  • "NO" intent leads to ending the conversation.

Make sure you have properly setup the hangup (when the user is still on the call) and fallback (backing scenario)

Step by step

  1. Create an ending node for the "NO" intent.

  2. Generate a new message node, "Please write your answer below," connected to the generative AI node for the "YES" intent.

  3. Connect the "Fallback" to the newly created message node.

  4. For "Hangup," immediately end the call.

You can create an infinite loop by arranging 'yes/no' questions to return to the same node (avoiding the call end).

Step 5. - Finalizing the Project