Born Digital - Documentation
  • Welcome
    • Welcome to Digital Studio
  • Digital Agent
    • Introduction
    • Workspace
      • List of Projects
      • Project Details
      • Deploy Project
    • Conversation Flow
      • User Interface Basics
      • Nodes Explained
        • MESSAGE node
        • ANSWER node
        • DECISION node
        • FUNCTION node
        • AI node
        • TRANSFER node
        • REDIRECT node
        • START / END nodes
      • Training set
        • Overview
        • Best practices for writing training set
      • Launching project
      • Setting tab
    • Building new projects
      • Knowledge base project
        • Step 1. - Initializing Your Project
        • Step 2. - Integrating AI Node
        • Step 3. - Finalizing with Testing and Training
        • (Optional) - Integrating a Knowledge Base Index
      • Advanced project
        • Step 1. - Establishing Functions
        • Step 2. - Crafting Greetings
        • Step 3. - Adding the AI node
        • Step 4. - Managing Flow Scenarios
        • Step 5. - Finalizing the Project
        • Step 6. - Training and Execution
    • Advanced functions
      • Knowledge base
      • New AI node property variables
      • Recordings
      • Statistics
      • Code editor
      • Widgets
  • For advanced users
    • Conversation design tips
      • Customizing speech synthesis
      • Customizing text output
      • Customizing smart functions output
      • Randomizing message content
      • Alternative messages based on variable values
      • Setting time-based greetings
      • Personalised URL links
      • Custom business statuses with variables
      • String slicing
      • Implementing chat buttons
    • Intent recognition tips
      • Fine-Tuning Intent Recognition using Generative AI
      • Multi-step intent recognition
      • Recognition based on named entity extraction
    • Prompting cookbook
      • Basics
      • Prompting techniques
  • Product changelog
    • Product changelog
  • Initial setup
    • Starting up
    • My settings
  • Contacts
    • Contacts for you
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  1. Digital Agent
  2. Conversation Flow
  3. Nodes Explained

REDIRECT node

The 'Redirect' node plays a significant role in facilitating effective human-chatbot interactions. Are you familiar with the distinction between the 'Redirect' and 'Transfer' nodes?

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Last updated 1 year ago

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In your Conversation Flow, there are instances where you may opt for human intervention. For this specific purpose, the 'Redirect' node comes into play.

The primary setting within this node is the destination setup, configurable within the node's configuration panel.

As an editor, you have the freedom to set destinations such as:

  • 'Flap'

  • 'Invoicing'

  • 'Call center agent'

  • 'Department number'

This setting depends entirely on your preferences and can be further customized based on your specific requirements. Feel free to refine it to suit your needs better.

Redirect node in nutshell