The 'Redirect' node plays a significant role in facilitating effective human-chatbot interactions. Are you familiar with the distinction between the 'Redirect' and 'Transfer' nodes?

In your Conversation Flow, there are instances where you may opt for human intervention. For this specific purpose, the 'Redirect' node comes into play.

The primary setting within this node is the destination setup, configurable within the node's configuration panel.

As an editor, you have the freedom to set destinations such as:

  • 'Flap'

  • 'Invoicing'

  • 'Call center agent'

  • 'Department number'

This setting depends entirely on your preferences and can be further customized based on your specific requirements. Feel free to refine it to suit your needs better.

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