Born Digital - Documentation
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    • Workspace
      • List of Projects
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      • User Interface Basics
      • Nodes Explained
        • MESSAGE node
        • ANSWER node
        • DECISION node
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        • REDIRECT node
        • START / END nodes
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        • Overview
        • Best practices for writing training set
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    • Building new projects
      • Knowledge base project
        • Step 1. - Initializing Your Project
        • Step 2. - Integrating AI Node
        • Step 3. - Finalizing with Testing and Training
        • (Optional) - Integrating a Knowledge Base Index
      • Advanced project
        • Step 1. - Establishing Functions
        • Step 2. - Crafting Greetings
        • Step 3. - Adding the AI node
        • Step 4. - Managing Flow Scenarios
        • Step 5. - Finalizing the Project
        • Step 6. - Training and Execution
    • Advanced functions
      • Knowledge base
      • New AI node property variables
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      • Code editor
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  • For advanced users
    • Conversation design tips
      • Customizing speech synthesis
      • Customizing text output
      • Customizing smart functions output
      • Randomizing message content
      • Alternative messages based on variable values
      • Setting time-based greetings
      • Personalised URL links
      • Custom business statuses with variables
      • String slicing
      • Implementing chat buttons
    • Intent recognition tips
      • Fine-Tuning Intent Recognition using Generative AI
      • Multi-step intent recognition
      • Recognition based on named entity extraction
    • Prompting cookbook
      • Basics
      • Prompting techniques
  • Product changelog
    • Product changelog
  • Initial setup
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  • Contacts
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  1. Digital Agent
  2. Building new projects
  3. Advanced project

Step 4. - Managing Flow Scenarios

Let´s create a simple Flow scenario!

PreviousStep 3. - Adding the AI nodeNextStep 5. - Finalizing the Project

Last updated 1 year ago

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In this tutorial, we'll create a straightforward answer node equipped with two intents, presented as selectable options via buttons:

  • YES: Represents a positive response; the customer seeks additional information or has another query.

  • NO: Indicates the call will conclude immediately.

While using keywords is helpful, leveraging generative AI based on meaning can often yield better outcomes and simplify processes.

Step-by-step guide:
  1. Create a simple 'Answer' node following the 'Help' message node.

  2. Generate a "YES" intent using generative AI and assign it as the primary chat button.

  3. Develop a "NO" intent using keywords (for demonstration purposes only; you can utilize Generative AI instead).

  4. Designate the "NO" intent as the secondary chat button.

The sequence of intents, variables, and entities within nodes is critical. Visualize this as an SQL case function where the system progresses through ordered parameters until no matches are met. This functions as a fallback action or, in SQL terms, an "else" statement.

Determine the priority flow by assigning primary colors to intents for primary objectives and secondary colors for alternate objectives.

Step 4. - Managing Flow Scenarios