Recordings
Within the recording tabs, you have access to a comprehensive log of voicebot interactions, complete with transcriptions of real customer voices.
At the top of the table, convenient search and filtering tools allow you to locate specific calls and sort columns based on your criteria. Whether you're dealing with inbound or outbound calls, the process remains consistent.
You can easily navigate through these records, with options to play, pause, or download the voice transcriptions for in-depth analysis. Remember to ensure that you have enabled call recording during the project deployment phase to access these valuable insights.
Each recording provides valuable context, such as the subject matter of the call, like in this example where the discussion centers around Born Digital's services.
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