Data sources (Audio)

This section is used for data sourcing using the manual upload option or integration with other data sources.

On-screen elements:

• Sourcing from Azure: switch for enabling sourcing from Born Digital's Azure bucket, also called blob storage.

• Provider: drop-down field with values "Azure", "Azure Premium", "ElevenLabs" for processing of audio files described below

Processing options

• Azure: excels in processing dual-channel recordings

• Azure Premium: is an expanded version of the Azure option

• ElevenLabs: excels in processing single-channel recordings

• Display type: drop-down field with values "lexical", "display", "itn", "maskedITN" described below

Transcription types

• lexical: is the raw text exactly as recognized, without punctuation, capitalization, or formatting

  • Example: “I spent twenty dollars” → “i spent twenty dollars”

• display: is the most human-readable version—it includes punctuation, capitalization, and applies ITN plus additional formatting.

  • Example: “i spent twenty dollars” → “I spent $20.”

• itn: converts spoken words to their symbolic or numeric equivalents.

  • Example: turning “twenty dollars” into “$20” or “two o’clock” into “2:00”.

• maskedITN: is similar to ITN but hides or redacts sensitive elements, such as numbers or personally identifiable information (PII).

  • Example: “I spent $20 on 555-1234” → “I spent $** on -*”

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• Upload audio files: feature is suitable for uploading a smaller batch of recordings (ca up to 50), rather for testing or POC cases.

  • Upload: button for manual upload of data files for processing in formats .wav, .mp3, .ogg, .flac

  • Metadata: switch for displaying a JSON metadata editor underneath it. Once activated, the editor's value applies exclusively to a single audio file for upload.

Metadata accompanies uploaded audio files, resulting in improved visibility and extending filter options in dashboards; its data can also be utilized in parameter conditions and Digital Agent flows.

• Copy data from another project:

  • Project: drop-down field for a selection of the "Insight" → "Audio" project if the current project is of the "Audio" type

  • Version: drop-down field for selecting a version of the selected project

  • From (UTC) + To (UTC): date fields for delimiting the timeframe of audio records that are to be copied from the selected project

  • Floating buttons:

    • Check: button for validating how many emails will be copied after using the "Copy" button. The number will be displayed below the "From (UTC) + To (UTC)" date fields.

      
    • Copy: button for initiation of copying audio records from the selected project

    • Save: button for saving the settings

Make sure you have access to the project of interest; otherwise, you will not be able to copy any files.