> For the complete documentation index, see [llms.txt](https://docs.borndigital.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.borndigital.ai/for-advanced-users.md).

# For advanced users

- [Conversation design tips](https://docs.borndigital.ai/for-advanced-users/conversation-design-tips.md): Welcome to Born Digital's Tips & Tricks - useful in depth tips from our experts.
- [Customizing speech synthesis](https://docs.borndigital.ai/for-advanced-users/conversation-design-tips/customizing-speech-synthesis.md): How the voicebot turns the Speech text into a voice, which voice providers understand SSML, and the SSML tags you can use.
- [Writing for voice](https://docs.borndigital.ai/for-advanced-users/conversation-design-tips/customizing-speech-synthesis/writing-for-voice.md): How to write texts that sound good when synthesized: sentence structure, questions and their wording.
- [Intonation and pauses](https://docs.borndigital.ai/for-advanced-users/conversation-design-tips/customizing-speech-synthesis/intonation-and-pauses.md): Shape the melody of synthesized speech and set the length of pauses with punctuation and SSML.
- [Numbers, dates and pronunciation](https://docs.borndigital.ai/for-advanced-users/conversation-design-tips/customizing-speech-synthesis/numbers-dates-and-pronunciation.md): How Azure neural voices read numbers, phone numbers, IDs, dates and times in Czech, Slovak, English and Polish, and how to fix the pronunciation.
- [Variables in speech](https://docs.borndigital.ai/for-advanced-users/conversation-design-tips/customizing-speech-synthesis/variables-in-speech.md): Use variables in the Speech text and avoid common problems.
- [Customizing text output](https://docs.borndigital.ai/for-advanced-users/conversation-design-tips/customizing-text-output.md): Format chat messages with Markdown: bold text, lists, links, images, tables and more – and what the DA Bubble shows.
- [Customizing smart functions output](https://docs.borndigital.ai/for-advanced-users/conversation-design-tips/customizing-smart-functions-output.md)
- [Randomizing message content](https://docs.borndigital.ai/for-advanced-users/conversation-design-tips/randomizing-message-content.md): Insights and guidelines on the effective implementation of randomization techniques to diversify and enhance the content of digital agent's messages.
- [Alternative messages based on variable values](https://docs.borndigital.ai/for-advanced-users/conversation-design-tips/alternative-messages-based-on-variable-values.md)
- [Setting time-based greetings](https://docs.borndigital.ai/for-advanced-users/conversation-design-tips/setting-time-based-greetings.md): Learn to customize chatbot greetings based on the time of day for a personalized user experience.
- [Personalised URL links](https://docs.borndigital.ai/for-advanced-users/conversation-design-tips/personalised-url-links.md)
- [Custom business statuses with variables](https://docs.borndigital.ai/for-advanced-users/conversation-design-tips/custom-business-statuses-with-variables.md)
- [String slicing](https://docs.borndigital.ai/for-advanced-users/conversation-design-tips/string-slicing.md)
- [Implementing chat buttons](https://docs.borndigital.ai/for-advanced-users/conversation-design-tips/implementing-chat-buttons.md): Offer the customer clickable choices in the chat: chat buttons on intents, dynamic buttons from a variable, and how clicks are routed.
- [Intent recognition tips](https://docs.borndigital.ai/for-advanced-users/intent-recognition-tips.md)
- [Fine-Tuning Intent Recognition using Generative AI](https://docs.borndigital.ai/for-advanced-users/intent-recognition-tips/fine-tuning-intent-recognition-using-generative-ai.md): Make AI intents of the Answer node more accurate: write better meanings and descriptions, add context to the Intent recognition prompt and choose the model.
- [Multi-step intent recognition](https://docs.borndigital.ai/for-advanced-users/intent-recognition-tips/multi-step-intent-recognition.md)
- [Recognition based on named entity extraction](https://docs.borndigital.ai/for-advanced-users/intent-recognition-tips/recognition-based-on-named-entity-extraction.md)
- [Prompting cookbook](https://docs.borndigital.ai/for-advanced-users/prompting-cookbook.md): How to write prompts for the AI node: where the prompt lives, tips for reasoning models, and techniques such as few-shot examples and prompt chaining.
- [Basics](https://docs.borndigital.ai/for-advanced-users/prompting-cookbook/basics.md): Where the prompt lives in the AI node, how to write Instructions that work with today's reasoning models, and a template to start from.
- [Prompting techniques](https://docs.borndigital.ai/for-advanced-users/prompting-cookbook/prompting-techniques.md): Few-shot examples, chain of thought and prompt chaining – and how to use them in the AI node.